Shipping & Delivery
Processing Times
Standard Orders: All orders are processed and shipped within 3–5 business days.
Shipping Insurance: Includes free replacement for stolen or lost packages and 1-business-day priority processing.
Delivery Times
United States
4–7 business days (8–15 business days during periods of high order volume)
Canada
8–15 business days (International Shipping)
United Kingdom
8–15 business days (International Shipping)
Australia
12–20 business days (International Shipping)
Rest of the World
6–20 business days (International Shipping)
Handling & Packaging
All orders are dispatched from our U.S. warehouse in California within 3–5 business days and include tracking details from shipment to delivery.
We use secure, durable packaging to protect your order during transit.
Please note:
- Cupids is not responsible for delays, lost or damaged packages, or orders shipped to incorrect or incomplete addresses.
- While we will do our best to assist in tracking a missing parcel, shipping costs are non-refundable in the event of delays or product unavailability.
- Customers are responsible for any customs duties or import fees charged by their local postal service.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
You can use this number to monitor your shipment on the UPS website.
Incorrect Shipping Address
If you entered an incorrect address at checkout, please reply to your order confirmation email with the correct details as soon as possible.
Address corrections can only be made before your order has shipped.
For assistance, contact us at [email protected].
Shipping Inquiries
For all shipping or delivery-related questions, please reach out to our support team at:
[email protected]